আপনার টাকা নিরাপদ — ফেরতের নিয়ম পরিষ্কার ভাষায়।
Last updated: July 13, 2026
Free trial incurs no charge. Your first paid purchase is eligible for a 30-day money-back request if you are not satisfied. Renewals can be cancelled anytime before the next cycle (no further charge). Annual plans are refunded on a pro-rata basis for unused months.
Request a refund from your dashboard or by email with your bKash/Nagad/Rocket TrxID. We verify the transaction, approve if eligible, and return funds to the original method — typically bKash/Nagad within 24h, Rocket up to 48h. Your TrxID is shown in the dashboard.
Starter (৳2000/mo) and Business (৳3500/mo): if you have generated fewer than 3 videos and request within 30 days of first payment, you receive a full refund. Heavy usage beyond the policy window is not refunded.
We target 99.9% monthly uptime. If measured uptime falls below 99% in a month, you may request a full refund for that month within 30 days. Domain registrations are non-refundable. Downgrades are pro-rated.
Tournament entry fees are refundable if you cancel before the tournament starts. Once a tournament begins, the entry fee is non-refundable. Prize payouts are sent via bKash after result verification.
Refunds go back to your original payment method: bKash, Nagad, Rocket, or USDT (to the wallet used). bKash/Nagad typically within 24 hours; Rocket up to 48 hours. Your TrxID is recorded in the dashboard for tracking.
Add-ons, one-time template purchases, and plans where more than 50% of AI credits have been used are non-refundable. Accounts suspended for Terms of Service violations are not eligible for refunds.
Email support@hostamar.com with your name, account email, bKash/Nagad/Rocket TrxID, and a short reason (not useful / technical issue / found alternative / other). We typically reply within 12 minutes during BD business hours.
Typical refund arrival: bKash — within 24h · Nagad — within 24h · Rocket — up to 48h · USDT — to source wallet, network-dependent. All refunds return to the original method; we cannot send to a different account.
Still worried about your taka? Email support@hostamar.com or open a ticket via /contact. We will verify your TrxID and resolve it quickly.